This Privacy Policy describes how UniKos – Transfers & Excursions (“UniKos,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you use our website at https://unikostransfer.com/ (the “Website”) and when you engage our services, including Private Transfers, Excursions, Yachting Services, Meetings & Events, and Luxury Concierge Service.
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the General Data Protection Regulation (GDPR) and Greek data protection laws.
The data controller responsible for the processing of your personal data is:
UniKos – Transfers & Excursions
Fokalia, Kos
Email: info@unikostransfer.com
Phone: (0030) 6943912511
We collect various types of personal data depending on the service you require and how you interact with us.
Identification Data: Name, surname, email address, phone number.
Booking and Service Data: Pick-up and drop-off locations, dates and times of service, flight/ferry numbers (for transfers), number of passengers (including children and infants), luggage details, and special requests (e.g., car seats).
Payment Data: Details necessary to process payments (this may include payment card information, but we primarily use secure, third-party payment processors who handle card details directly).
Preferences and Interests: Information about your travel preferences, dietary requirements, interests, event requirements, and other details necessary to fulfill highly personalized requests (e.g., VIP reservations, special celebrations).
Passport/ID Information: In certain circumstances, such as yacht charter or securing high-level reservations/access, we may require passport copies or ID details, which will be handled with heightened security.
Communication Data: Records of correspondence when you contact us via email, phone, or contact forms.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access the Website.
Usage Data: Information about how you use our Website (e.g., pages visited, links clicked).
We use your personal data for the following purposes and based on the following legal bases:
| Purpose of Processing | Legal Basis for Processing (GDPR) |
| To Fulfill and Manage Your Booking (e.g., transfers, excursions) | Performance of a contract with you. |
| To Provide Luxury Concierge Services (tailored experiences) | Performance of a contract with you, or your explicit consent for sensitive preferences. |
| To Process Payments for services rendered. | Performance of a contract with you. |
| To Communicate with You regarding your booking, changes, or service status. | Performance of a contract with you and Legitimate Interests (ensuring service quality). |
| To Respond to Inquiries and provide customer support. | Legitimate Interests (providing effective customer service). |
| To Improve Our Services and analyze website usage. | Legitimate Interests (business development and improving customer experience). |
| To Comply with Legal Obligations (e.g., tax, regulatory requirements). | Compliance with a legal obligation. |
We may share your personal data with the following third parties:
Service Providers: Third parties who perform functions on our behalf, such as professional drivers, local tour guides, yacht charter partners, and event coordination vendors, solely to fulfill the services you have booked.
Payment Processors: Secure third-party payment gateways necessary to process transactions.
Legal & Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain customer data for the duration of the contractual relationship plus a period necessary to comply with legal obligations (e.g., tax law) or manage potential disputes.
Under GDPR, you have the right to:
Request access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data (in certain circumstances).
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.1
Request the transfer of your personal data to another party (data portability).2
Withdraw consent at any time where we are relying on consent to process your personal dat3a.
To exercise any of these rights, please contact us at info@unikostransfer.com.
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our separate [Cookies Policy](link to Cookies Policy).
We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date.
