This Refunds and Cancellation Policy applies to all services booked with UniKos – Transfers & Excursions (“UniKos,” “we,” “us,” or “our”) and is designed to provide clarity on cancellation procedures and refund eligibility.
All cancellations must be submitted to UniKos in writing via email to info@unikostransfer.com or through direct contact with your dedicated UniKos representative or throught the cancelation link you will fiind on your email. The date and time of the cancellation will be determined by the time we receive the written notice.
Refunds are calculated based on the type of service and the amount of notice provided before the scheduled start time of the service. All refund calculations exclude any non-refundable third-party fees, bank charges, or administrative costs incurred by UniKos.
| Notice Period Before Service Start | Refund Policy |
| More than 24 hours | 100% Refund of the total transfer cost. |
| Less than 24 hours | No Refund (0%) of the total transfer cost. |
| No-Show (Client is not present at the agreed pick-up time/location) | No Refund (0%) of the total transfer cost. |
Due to the complex coordination, resource allocation, and third-party commitments required for tailored excursions, yachting, events, and concierge services, stricter cancellation rules apply.
| Notice Period Before Service Start | Refund Policy |
| More than 30 days | Full Refund of payments received, minus the non-refundable deposit (as specified in the Payments Policy) and any incurred third-party fees (e.g., permits, initial reservations). |
| Between 15 and 30 days | 50% Refund of the total service price. |
| Less than 15 days | No Refund (0%) of the total service price. |
| Early Departure/Partial Use | No Refund (0%) for services that are cancelled, terminated, or not fully utilized after the service has commenced. |
In the unlikely event that UniKos must cancel a service due to reasons within our control (e.g., vehicle failure, staff illness where no replacement is found), the client will receive a 100% full refund.
If a service (e.g., ferry transfer, yachting, excursion) is cancelled or severely impacted due to extreme weather, government action, natural disasters, or other factors outside of UniKos’s control (Force Majeure), we will first attempt to offer a suitable alternative date or service.
If no suitable alternative can be found, UniKos will refund the client the amount recovered from third-party suppliers, less any non-refundable costs, administrative charges, and documentation fees incurred by UniKos.
Refunds, where applicable, will be processed back to the original method of payment (e.g., credit card, bank account) within [Specify Timeframe, e.g., 14 business days] of the written confirmation of the cancellation and refund amount.
Refunds will be processed in the original currency of payment (Euros, €). UniKos is not responsible for any fluctuations in exchange rates or fees imposed by the client’s bank during the refund process.
